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PRAVILA PRIVATNOSTI

Ova Pravila privatnosti opisuju kako Thrill Quest, obrt za turizam, vl. Antonio Hodak (u daljnjem tekstu: Voditelj obrade) prikuplja, koristi i štiti osobne podatke korisnika u skladu s Uredbom (EU) 2016/679 (GDPR) i važećim propisima Republike Hrvatske.

PODACI O VODITELJU OBRADE

Naziv obrta: Thrill Quest, obrt za turizam, vl. Antonio Hodak
Sjedište: Drežnik Grad 29A, 47245 Rakovica, Hrvatska
OIB: 70051519526
VAT ID: HR70051519526
E-mail: info@thrillquest.hr
Telefon: +385 99 840 3536

KOJE PODATKE PRIKUPLJAMO

Možemo prikupljati sljedeće osobne podatke:

  • Ime i prezime

  • E-mail adresa

  • Broj telefona

  • Podaci o rezervaciji (datum, broj osoba, posebni zahtjevi)

  • Tehnički podaci putem alata Google Analytics

SVRHA OBRADE PODATAKA

Osobne podatke obrađujemo u sljedeće svrhe:

  • Odgovaranje na upite korisnika

  • Organizacija i realizacija turističkih tura

  • Upravljanje rezervacijama

  • Izdavanje računa u skladu sa zakonskim obvezama

  • Analiza posjećenosti web stranice

  • Zaštita legitimnih poslovnih interesa

PRAVNA OSNOVA OBRADE

Obrada osobnih podataka temelji se na:

  • Izvršenju ugovora (rezervacija i realizacija ture)

  • Zakonskoj obvezi (računovodstvo i porezni propisi)

  • Legitimnom interesu (sigurnost i unapređenje usluge)

  • Privoli korisnika (kolačići i analitika gdje je primjenjivo)

KORIŠTENJE GOOGLE ANALYTICSA

Ova web stranica koristi Google Analytics, uslugu analize web stranica koju pruža Google LLC.

Google Analytics koristi kolačiće za analizu korištenja stranice. Prikupljeni podaci mogu se prenositi i pohranjivati na serverima izvan Europske unije.

Podaci se obrađuju u statističke svrhe radi poboljšanja funkcionalnosti i korisničkog iskustva.

BOOKING SUSTAV

Prilikom rezervacije ture korisnici unose osobne podatke potrebne za organizaciju i realizaciju usluge. Ti podaci koriste se isključivo za pružanje ugovorene usluge.

ČUVANJE PODATAKA

Osobne podatke čuvamo samo onoliko dugo koliko je potrebno za ostvarenje svrhe zbog koje su prikupljeni ili koliko to nalažu važeći zakonski propisi.

Rokovi čuvanja su sljedeći:

Podaci poslani putem kontakt forme ili e-mail upita, bez realizirane rezervacije, čuvaju se do 12 mjeseci od zaprimanja upita.

Podaci vezani uz realizirane rezervacije (uključujući ime, prezime i broj telefona) čuvaju se do 12 mjeseci nakon izvršenja usluge, radi mogućih naknadnih upita, reklamacija ili zaštite legitimnih poslovnih interesa.

U slučaju pokretanja prigovora, spora ili drugog pravnog postupka, podaci se mogu čuvati do pravomoćnog završetka postupka.

Računovodstveni podaci koji su sastavni dio poslovne dokumentacije čuvaju se 11 godina, u skladu sa zakonskim propisima Republike Hrvatske.

Nakon isteka navedenih rokova podaci se brišu ili trajno anonimiziraju.

DIJELJENJE PODATAKA

Osobne podatke možemo dijeliti s:

  • Knjigovodstvenim servisom

  • Hosting providerom

  • Google LLC (u svrhu analitike)

Podaci se ne prodaju niti ustupaju trećim stranama u marketinške svrhe.

PRAVA KORISNIKA

Korisnici imaju pravo na:

  • Pristup svojim podacima

  • Ispravak netočnih podataka

  • Brisanje podataka

  • Ograničenje obrade

  • Prigovor na obradu

  • Prenosivost podataka

Za ostvarivanje prava korisnik se može obratiti putem e-mail adrese info@thrillquest.hr.

PRAVO NA PRITUŽBU

Korisnik ima pravo podnijeti pritužbu nadležnom tijelu za zaštitu osobnih podataka u Republici Hrvatskoj.

SIGURNOST PODATAKA

Poduzimamo odgovarajuće tehničke i organizacijske mjere radi zaštite osobnih podataka od neovlaštenog pristupa, zlouporabe, gubitka ili uništenja.

PRIVACY POLICY

This Privacy Policy describes how Thrill Quest, travel business, owned by Antonio Hodak (hereinafter: “Data Controller”) collects, uses and protects personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable laws of the Republic of Croatia.

DATA CONTROLLER

Business name: Thrill Quest, travel business, owned by Antonio Hodak
Registered address: Drežnik Grad 29A, 47245 Rakovica, Croatia
Identification number (OIB): 70051519526
VAT ID: HR70051519526
Email: info@thrillquest.hr
Phone: +385 99 840 3536

PERSONAL DATA WE COLLECT

We may collect the following personal data:

  • Full name

  • Email address

  • Phone number

  • Booking details (date, number of participants, special requests)

  • Technical data collected through Google Analytics

PURPOSE OF PROCESSING

Personal data is processed for the following purposes:

  • Responding to inquiries

  • Organizing and delivering guided tours

  • Managing bookings

  • Issuing invoices in accordance with legal obligations

  • Website traffic analysis and service improvement

  • Protection of legitimate business interests

LEGAL BASIS FOR PROCESSING

Processing of personal data is based on:

  • Performance of a contract (tour booking and delivery)

  • Compliance with legal obligations (accounting and tax regulations)

  • Legitimate interest (service improvement and business protection)

  • Consent (where applicable, including cookies)

USE OF GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google LLC.

Google Analytics uses cookies to analyze website usage. The collected data may be transferred to and stored on servers outside the European Union.

The data is processed for statistical purposes only, in order to improve website functionality and user experience.

BOOKING SYSTEM

When making a booking, users provide personal data necessary for organizing and delivering the requested service. This data is used exclusively for fulfilling the contractual obligation and providing the agreed service.

DATA RETENTION

Personal data is retained only for as long as necessary to fulfill the purpose for which it was collected or as required by applicable laws.

Retention periods are as follows:

Data submitted via contact form or email inquiry, without a completed booking, is retained for up to 12 months from the date of receipt.

Data related to completed bookings (including name, surname and phone number) is retained for up to 12 months after the service has been provided, for the purpose of handling potential follow-up inquiries, complaints, or protection of legitimate business interests.

In the event of a complaint, dispute, or legal proceeding, personal data may be retained until the final resolution of such procedure.

Accounting data forming part of official business documentation is retained for 11 years in accordance with Croatian legal requirements.

After the expiration of the applicable retention period, personal data is deleted or permanently anonymized.

DATA SHARING

Personal data may be shared with:

  • Accounting service providers

  • Hosting providers

  • Google LLC (for analytics purposes)

Personal data is not sold or shared with third parties for marketing purposes.

DATA SUBJECT RIGHTS

Users have the right to:

  • Access their personal data

  • Request correction of inaccurate data

  • Request erasure of data

  • Request restriction of processing

  • Object to processing

  • Request data portability

To exercise any of these rights, please contact us at info@thrillquest.hr.

RIGHT TO LODGE A COMPLAINT

Users have the right to lodge a complaint with the competent supervisory authority in the Republic of Croatia.

DATA SECURITY

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, misuse, loss or destruction.

Thrill quest takes you on guided underground adventures at Zeljava Airbase.

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Plitvice, Croatia

+385 99 840 35 36

info@thrillquest.hr

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